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Interview with All Exterior Cleaning

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Company Name: All Exterior Cleaning
Company Address: 8 Marzena Close, Moggill, Qld 4070
Phone Number: 0400 849 030
Website: www.allexteriorcleaning.com.au

1) Can you tell us a little bit about you and your cleaning company? What is your business background/history?

My name is John Murrell, I am “middle aged”, married with three teenagers and two dogs. I have been in the external cleaning industry for 8 1/2 years. In the other careers and jobs I have had the common theme has always been to put the customer first, to give them what they need. All Exterior Cleaning is just me, this ensures flexibility and quality.

2) What type of cleaning services do you provide in your area?

All Exterior Cleaning works with Home owners, Rental Managers, Body Corporates, Unit Mangers, Business owners to clean homes & businesses in Brisbane, especially the western suburbs from Moggill to Middle Park to Milton, Anstead to Ashgrove, Bellbowrie to Bardon, Graceville to The Gap. I have the equipment, cleaning products & experience to clean all building exteriors (gutter, facia, eaves, walls, windows, screens) plus all hard surfaces (concrete, pavers, tiles, painted concrete, timber, sports surfaces) to remove dirt, mould & moss, spider webs and oil. I can also seal concrete, pavers etc as well as timber with top quality locally sourced products.

3) Who is your average customer, and what are your most popular cleaning services they request/need ?

My “average” customer is someone who appreciates top quality results and service for a fair price. The majority of my work is domestic house washing & driveway cleaning for owners, sellers and property managers, plus body-corporate path, driveway & carpark cleaning. The last couple of years have been very wet which has fed the mould making buildings look dirty, and walkways dangerously slippery.

4) How important is quality control and can you please tell us about your cleaning procedures standards?

Quality is everything. Clean means clean, clean is a result not just something I have done. High quality work needs the right methods and
equipment, and I have a broad selection of cleaning products and methods to get the job done right. I am able to maintain high standards as All Exterior Cleaning is just me, there are no sub-contracors or labourers and I allow time to be thorough.

5) are there any special challenges for you as cleaning company in your area?

The biggest challenge is to educate people that 1. all cleaning is not the same, as different surfaces require different methods (high pressure, low pressure, hand brushing) and 2. cleaning needs to be done regularly as the dirtier something gets the harder it is to clean and the more likely it has been damaged by the dirt, pollutants etc.

6) Where do you see your cleaning company in the next 5 years?

In 5 years I hope to be continuing to provide Brisbane with quality exterior cleaning.

7) What do you think about the cleaning industry in Australia? How do you see the future of the industry? What are your main concerns, and what makes you excited?
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8.) How important is building trust for a cleaning company and how do you make it easier for your customers to trust you ?

Trust is important whenever someone is giving you money to do a job they aren’t able to do. I need the customer to trust me that I will do the job to the agreed standard, at the agreed time and for the agreed price. This is made easier as I am the only person the customer deals with; I answer the phone, I do the quote, I do all the work and I get paid when the job is done and the customer is happy.

9) What do consumers need to know and ask before hiring a cleaning company?

Before I hire someone to do a job for me I like to meet the person doing the work and know exactly what they will be doing. This is what I do for my customers – meet them on site, explain the procedures, cleaning products, equipment and options, and expected results.

10) What makes the difference between an average cleaning company and a fantastic cleaning company? Where do cleaning companies need to excel to succeed?

Quality, Quality, Quality. Cleaning is not just a process, it is a result. Customers are only interested in results, not how hard I have to work. For me – clean means clean.

11) Now is time for self promotion, can you tell our readers why your cleaning services are the right match for their needs (in a few words, what makes you a Top cleaning company)

All Exterior Cleaning provides honest advice and top quality results for a fair price.


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